At sleeping.com, we are committed to ensuring your satisfaction and supporting your therapy success. We’ve designed our return and exchange policy to give you confidence and flexibility when choosing your equipment. Most unopened products can be retu

<h2 id="isPasted">sleeping.com Return &amp; Exchange Policy</h2>At sleeping.com, we are committed to ensuring your satisfaction and supporting your therapy success. We&#x2019;ve designed our return and exchange policy to give you confidence and flexibility when choosing your equipment.<h2 id="general-60-night-return-policy">General 60-Night Return Policy</h2>Most unopened products can be returned within 60 nights from ship date for either:<ul><li>A full refund to the original payment method (minus return shipping), OR</li><li>100% store credit (minus return shipping).</li></ul>Return shipping costs are the customer&#x2019;s responsibility unless covered under sleeping.com&#x2019;s optional protection program (e.g., Redo).Products must be in original packaging, in new condition, and returned with all included manuals, accessories, and documentation.<h2 id="cpap-machines--60-night-risk-free">CPAP Machines &#x2013; 60-Night Risk-Free</h2>All CPAP machines are eligible for a one-time, 60-night risk-free return from ship date.Customers may choose a refund (minus return shipping) or store credit.Machine must be returned in original packaging, undamaged, and free of heavy wear.Returns must be shipped back within 10 business days of receiving an RMA (Return Merchandise Authorization).<h2 id="masks--60-night-mask-fit-guarantee">Masks &#x2013; 60-Night Mask Fit Guarantee</h2>We understand finding the right mask can be challenging. That&#x2019;s why we offer a one-time, 60-night fit mask exchange guarantee from ship date. After this one-time exchange,&#xA0;<a href="http://sleeping.com/">sleeping.com</a> offers an ongoing 30-night mask fit guarantee, allowing you to try multiple different masks and still have peace of mind.Opened masks may be exchanged for a different mask or size within 60 nights of ship date.Unopened masks are eligible for refund or store credit (minus return shipping if applicable).Cushions, pillows, headgear, frames, and accessories purchased separately are non-returnable once opened.<h2 id="supplies-accessories-battery-solutions--other-products">Supplies, Accessories, Battery Solutions &amp; Other Products</h2>The following items must be new and unopened in original packaging to qualify for return:Mask cushions, pillows, and linersHeadgear and framesAll cpap Parts and Supplies (including but not limited to, filter covers, side covers, water chambers, power supply cords, air outlet pieces, etc.)Mask Assembly kitsFilters, humidifier tanks, water chambers, and tubingPower supplies, batteries, and adapterscpap cleaning solutions and wipesTravel cases, pillows, and other accessory itemsHST, Prescription renewal servicesGift cards and subscription services<h2 id="warranty">Warranty</h2>If your product has a manufacturing defect, contact us for troubleshooting. If a return is needed, we&#x2019;ll issue an RMA and work with the manufacturer for repair or replacement. Shipping costs to sleeping.com are the customer&#x2019;s responsibility.Product recalls are managed by the manufacturer. We&#x2019;ll provide contact information but cannot process exchanges or refunds for recalled items.Products with a voided warranty will have a diagnostic and repair fee applied.<h2 id="return-process">Return Process</h2>Initiate a return through sleeping.com&#x2019;s online return portal or by contacting customer care at 844-656-3274.Obtain an RMA number and return label (if applicable).Return item(s) within 10 business days of RMA issuance.Once received, allow up to 10 business days for inspection and processing. Refunds are issued to the original payment method or as store credit, depending on your selection.<h2 id="important-notes">Important Notes</h2>Refunds do not include original shipping charges or expedited shipping fees.sleeping.com reserves the right to reject returns that are damaged, show signs of excessive use, missing components, or show signs of misuse.Returns of the same item are limited to one per customer.Enhanced return benefits may be available for customers enrolled in sleeping.com&#x2019;s subscription or protection programs.Interest paid to the financing company cannot be refunded.

What’s your return policy?

Starting the return process:. The first step is to request a return from our Support Staff. Once you have received your return merchandise authorization, you will need to ship the product back within 10 days. Here's how you start the process:. See ou

Starting the return process:&#xA0;The first step is to request a return from our Support Staff. Once you have received your return merchandise authorization, you will need to ship the product back within 10 days. Here&apos;s how you start the process:&#xA0;<ul><li>Call us at 1-844-656-3274</li><li>Email us at support@sleeping.com</li></ul>See our <a href="https://shop.sleeping.com/policies/refund-policy" target="_blank" rel="noopener noreferrer" style=" text-decoration: none;">Returns &amp; Refund Policy</a> for more information.Returning an unopened purchase:We offer a 60-night return policy for most unopened products. In exchange, customers will receive either a full refund or store credit. However, you&#xA0;are responsible for the cost of return shipping.Returning a recently purchased CPAP mask:&#xA0;Recently purchased CPAP masks can be returned within the first 60 nights of delivery. Unopened masks can be returned in exchange for a new one, or you can request a refund/store credit (minus return shipping). Open or used masks can&apos;t be refunded, but they can be swapped for a different mask.Returning a recently exchanged CPAP mask:&#xA0;After you exchange your CPAP mask, you&#x2019;ll have up to 30 nights to decide if you want to keep the new one. If it doesn&apos;t work for you, you can request to replace it with a different one; however, these masks are not eligible for a refund.Returning a recently purchased machine:&#xA0;Once you receive your machine, you have 60 nights to return it for a refund or store credit (minus return shipping)&#x2014;even if it&#x2019;s been used. All returned machines must be in good condition and shipped in the original packaging with all parts included.

Returns

What’s your return policy?

How Do I Return My Order